Your order comes in at 9 AM. Your customer is in Jawalakhel, but you are in Thamel. At 4 PM, you receive confirmation from your rider that your product has been delivered to your customer. The customer pays you in cash at the time of delivery. And while you close down your laptop for the day, that cash is already deposited into your account.
Not tomorrow. Not during the remittance cycle of Thursday. But today.
That's how same-day delivery with same-day COD settlement really works, and that's why sellers who use this model don't ever revert back to their traditional way of operation.
This guide will help you with both these aspects of your business, same-day delivery in Kathmandu valley, as well as same-day COD settlement of eCommerce orders. Covered in detail are all of the aspects - the geographic area that's covered, the cut-off time, the booking process, and the importance of COD aspect for your business.
What Same-Day Delivery in Kathmandu Actually Means
The term gets used loosely. There are some delivery service providers who claim to offer same-day delivery services but actually do it only till 8 AM, only till Ring Road, or only on some specific days. Some delivery providers really mean to do it but lack branch network to accomplish it throughout the valley.
For NCN, however, same-day delivery is a pickup of your package from your location and delivery to receiver's door on the same day throughout Kathmandu valley.
The cutoff time is 11 AM
If you book before 11 AM between Sunday to Friday, your package will be delivered on the same day. Otherwise, it will be done on the next working day. NCN delivers from 9 AM to 8 PM between Sunday and Friday; and Saturday is off day.
This 11 AM timing is very important to organize your morning schedule if you are running a business. Package your items in advance and book your delivery.
Which Areas in Kathmandu Valley Are Covered?
All parts of the valley, which consist of the three districts; Kathmandu, Lalitpur, and Bhaktapur.
NCN operates several branches in Kathmandu. It is their distributed network that allows for same-day delivery throughout the entire valley, rather than the promise that only covers some parts.
The distribution looks like this:
Kathmandu district
Thamel, New Road, Asan, Indrachowk, Putalisadak, Baneshwor, Koteshwor, Balaju, Kalanki, Kalimati, Chabahil, Boudha, Maharajgunj, Lazimpat, Naxal, Dillibazar, Gongabu, Swayambhu, Naya Bazaar, Sundhara, Bagbazar, Sinamangal, Kapan, Tokha, Budhanilkantha, Gokarna, Sankhu
Lalitpur (Patan) district
Pulchowk, Jawalakhel, Sanepa, Ekantakuna, Satdobato, Imadol, Harisiddhi, Lubhu, Godawari, Chapagaon, Dhapakhel, Tikathali, Balkumari, Kumaripati, Mangalbazar, Thaiba
Bhaktapur district
Bhaktapur Durbar Square area, Suryabinayak, Thimi, Lokanthali, Katunje, Sallaghari, Changunarayan
Valley outskirts
Banepa and Dhulikhel – accessible on a daily basis depending on the case. If these areas are your regular destination for your shipments, please contact NCN beforehand to get the schedule.
Don’t know anything about particular streets or locations?
WhatsApp us at +977 9820103600
Same-Day COD Settlement: The Other Half of the Equation
This is the other side of the story, which rarely gets told, yet it's crucial for e-commerce businesses.
Here's the system most couriers in Nepal follow. Your customer will receive the package and pay the rider in cash. The courier will be holding that cash. They will aggregate the money and transfer the same to your bank account every 3 days or every week, depending on the remittance schedule of the courier service provider. Some may take even longer. Until then, you have incurred expenses like payment for inventory, packing and delivery fees, yet not received a single dime of the sales revenue from the order.
When sending out 15 to 20 packages daily, you might have revenue from a few days pending on your account. That is a huge problem for an online retailer as there will be delayed restocking, stopped ad campaigns and hampered growth.
NCN Delivery settles COD the same day.
After the delivery of the package and collecting the money from the customer, NCN clears the transaction by transferring the amount in your account on the very same day.
What this changes for eCommerce sellers:
Your supplier calls and wants payment for the next batch of stock. With a weekly COD cycle, you're calculating what you can afford based on money you haven't received yet. With same-day settlement, yesterday's deliveries are already paid out. You buy stock on real numbers, not projections.
You're running Facebook or Instagram ads. Ad spend works best when it's consistent. Pausing and restarting campaigns hurts your reach. Sellers on weekly COD cycles often throttle ad spend mid-week because the remittance hasn't come in yet. With same-day settlement, the revenue from today's sales is available for tomorrow's budget.
You want to grow beyond a certain order volume. At a certain point, cash flow stops being a bookkeeping detail and becomes the actual ceiling on how fast your business can scale. Remove the delay between delivering an order and getting paid for it, and that ceiling rises.
No other courier in Kathmandu offers same-day COD settlement as a default. Not a paid tier. Not a negotiated rate for high-volume accounts. This is standard, from your first order.
How to Book: Step by Step
No complicated process.
Step 1: Book before 11 AM
That’s the only step you need to follow in case of same day deliveries. Making a booking before 11 AM on Sunday-Friday guarantees same-day delivery and COD settlement on the same day. Booking after 11 AM implies the next day.
Step 2: Place your pickup request through any channel
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WhatsApp: +977 9820103600
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Call: +977 9820103600
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Mail: [email protected]
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Website: ncndelivery.com
Step 3: NCN comes to you for free
There is absolutely no extra fee for pickups in Kathmandu valley, as all of them are free. This is regardless of whether there is one package or forty packages that you wish to send.
Step 4: Track in real time
As soon as the package is picked up, you can start tracking it through your NCN app or website. The process is like this: Pickup Confirmed -> In Transit -> Out for Delivery -> Delivered.
Step 5: Rider delivers, collects COD, and NCN settles your payment
The rider will deliver your package and make COD payments if there are any. Thus, there is no need for you to take care of cash collection and making remittances. It is taken care of for you.
Who Is Same-Day Delivery For?
There are two different target groups, with different requirements.
Online sellers and eCommerce businesses
FB sellers, Instagram stores, Daraz sellers, website owners. Are you using COD? Is your target audience in the Kathmandu valley? This is for you then. The integration of free pick-up, same-day delivery, and COD settlement takes care of all your logistics needs – without a need for any delivery vehicle, without needing to hire any delivery staff, and not having to worry about COD money collection.
Since the customer gets his goods on the same day he ordered them, he is still in the buying mood. The product will reach him while he is still excited. This is a better experience than waiting for two days after which the customer either finds a similar product elsewhere, or he has forgotten about the order already.
Individuals with urgent needs
Important documents that must be delivered to the government department before closure. A gift for a birthday that cannot wait till tomorrow. Medicine on the other side of the valley. Important documents which have to be signed within the day. The 11 o'clock deadline means that there is no need for last minute panicking.
What Can Be Sent Same-Day?
Most standard packages. These include:
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Fashions and clothing, footwear, accessories
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Phones and chargers and other electronics
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Documents, certificates, and legal documents
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Beauty products and other cosmetics
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Books and stationery
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Edible products not requiring refrigeration
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General household goods and merchandise
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Samples of business products
If you have any fragile items like screens or glasses or ceramics, pack them well before the rider arrives. NCN delivers parcels safely, but no courier can make up for poorly packed fragile items.
If your item may be too heavy to carry on the bike, give us a call in advance.
During Festival Season
There’s Dashain, Tihar, Teej, and all of the sudden there are more deliveries in Kathmandu than the couriers can handle.
The advantage NCN has in its many branches means that the load is distributed through the valley rather than being concentrated in one place. And this is one of the reasons why the system survives the volume increase.
A practical tip would be to let NCN know if you anticipate high volumes of orders in one particular week due to the festivals 2-3 days before.
Same-Day Delivery and Your Return Rate
There's a link that most people don't realize until it's too late and they get stung by it.
By the time a COD order takes 2-3 days to reach the customer, quite a few things can happen. They found the same item from somewhere else. They forgot about the order they made. They changed their mind. When the delivery rider comes around, they decline. The delivery costs money, the return costs more money, and you don't get anything in exchange for it.
If you deliver the package on the same day the customer places their order, then none of this is possible because they're still waiting for it, and it feels recent enough to be accepted.
For those facing an issue with high returns rates (RTO) in COD business in Nepal, fast delivery is a very effective method to address it.
(Find out all the reasons here: How to Reduce RTO in Nepal eCommerce: 10 Proven Strategies)
Frequently Asked Questions
What is the cutoff time for same-day delivery in Kathmandu?
11 AM, Sundays to Fridays. Send your booking in before 11 AM for same-day delivery; after that, your package will be dispatched the following working day.
Does NCN cover all of Kathmandu Valley for same-day delivery?
Yes. NCN serves all three districts including Kathmandu, Lalitpur, and Bhaktapur. It delivers to the central locations as well as suburban neighborhoods of the Kathmandu valley.
When do I receive my COD money with NCN?
COD amounts are processed on the same day your packages get delivered. NCN settles COD amounts daily. Most other courier services work on 3-day or weekly schedule, but not NCN.
Is pickup free?
Yes. NCN provides free door-to-door pickup with all same-day deliveries within Kathmandu Valley.
Do I need a minimum number of parcels for free pickup?
No. NCN picks up even if you want to ship only one package.
Can I book same-day delivery on Saturdays?
No, NCN runs from Sunday to Friday. Saturday is a rest day.
What happens if my customer is not home?
The rider will try to get in touch. In case the customer can’t be reached, the parcel will be returned and delivered again the next working day. We’ll notify you.
How do I track my parcel after pickup?
Real time tracking service is provided by NCN Delivery app and the NCN website.
What payment methods does NCN accept for COD collection?
You may directly contact NCN Delivery at +977 9820103600 regarding payment methods for your region.
